About Enreach Contact Desktop
Enreach Contact Desktop is a unified communications application that combines cloud telephony with presence management, call control, and customer-relationship-management (CRM) integration. Presence management shows availability or status information for contacts, while call control gives users access to calling functions from the desktop. CRM integration connects communications with customer records or workflows in a supported CRM system. The supplied product information does not identify supported telephony providers, call features, CRM systems, or presence states. It also does not describe messaging or conferencing capabilities. Enreach Contact Desktop is presented as a desktop communications workspace for handling calls and related contact information, with the exact integration and controls depending on the connected cloud telephony and CRM services.
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