About Integrator
Integrator is a unified communications desktop suite for users of a BroadWorks-based phone system. It connects phone-system functions with collaboration tools and can surface caller information, helping a user identify incoming callers quickly. The product also includes a CRM integration role, bringing communication activity closer to customer-related information in supported setups. This makes it a desktop companion for handling calls and related collaboration tasks rather than a standalone telephone service. The description characterizes the suite as installable and maintainable by organizations, but does not specify which CRM systems or phone features are available in each configuration. Capabilities therefore depend on the connected phone system and the integrations enabled for the user. The suite’s purpose is to reduce context switching around everyday communications.
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